Booking conditions

General Booking Arrangements

 

Kinloch Lodge

Heritage rooms, Wilderness double, twin and double en-suite rooms have a maximum occupancy of 2 people.  Superking and triple rooms have a maximum occupancy of 3 people. Family rooms have a usual occupancy of 4 people.  For family rooms and budget double/twin rooms an additional person may occupy the room with payment of an additional $20. Wilderness bunk rooms are mixed and ‘shared’ rooms which means that empty beds in one room are filled before putting people into the next empty room. To have sole, private use of a room you should either book a twin / double room or be prepared to pay for the empty beds in the room you occupy.

Additional conditions may apply to special or promotional offers, courses, workshops or limited availability functions.

 

The Heritage Lodge & children

The Heritage Lodge is not suited for children under 13 years unless a single family group hire all 6 rooms.

 

Glenorchy Lake House

Glenorchy Lake House has a maximum occupancy of two adults in each room.  The superking room can accommodate an extra rollaway bed at $75 including breakfast.  The Lake House is suitable for families or children when both rooms are booked or a full house hire for larger groups.

 

EcoScapes

Each EcoScape has a queen sized bed.  Small children may be accommodated subject to availability.  Maximum number of guests that can be on-site between the two EcoScapes is 5 people.

 

Holiday Periods

We do not check guests in or out on Christmas day & New Years day so a 2 night booking minimum is required over these holidays.

A 20% surcharge is added to all food and beverage sales on Public Holidays.

 

Confirmed Bookings

A booking for accommodation, transfers, tours and other services is only able to be confirmed once Kinloch lodge has payment, or an agents order or voucher number that is the equivalent of full payment.

A booking reference number is issued once the booking is confirmed and this is given verbally for phone bookings or, where possible, detailed by email.

Once you have a confirmed booking for accommodation or activities, you will be subject to the cancellation conditions below.

 

Cancellation

Our location means that late cancellations have a significant effect. We recommend that you take out travel insurance for the unforeseen circumstances where last minute cancellation may be necessary.

Our cancellation policy is as follows:

Where the booking is cancelled:

More than 7 days prior to arrival and no later than 7 days after booking - no cancellation fee will be incurred

More than 7 days prior to arrival though more than 7 days after booking - a 10% cancellation fee will be incurred to cover administration costs.

Between 7 days and 24 hours prior to arrival in Kinloch Lodge Wilderness rooms - 30% of the total value of the booking

Between 7 days and 48 hours prior to arrival in Kinloch Lodge Heritage rooms - 30% of the total value of the booking

Between 7 days and 72 hours prior to arrival in EcoScapes or Glenorchy Lake House - 30% of the total value of the booking

Less than 24 hours prior to arrival in Kinloch Lodge Wilderness rooms - 100% of the total value of the booking

Less than 48 hours prior to arrival in Kinloch Lodge Heritage rooms - 100% of the total value of the booking

Less than 72 hours prior to arrival in EcoScapes or Glenorchy lake House - 100% of the total value of the booking

Where we have pre-booked chargeable activities on your behalf, cancellation charges will be as per the operators’ cancellation policy or a minimum of 10% - whichever is higher.

If you cancel a pre-booked Kinloch Lodge Track transfer at less than 24 hours notice you will be charged the full cost of the booked transfer.  All advance purchase transfers are non-changeable and non-refundable.

Please note the above conditions apply to individual bookings.  Group cancellation policy is detailed below.

 

Check in & Check Out Times and Access to On-site Facilities

The check in time is from 2:00 pm.

The check out time is 10:00 a.m.

 

Our on-site facilities are available to our departing guests after 10:00 a.m. though facilities may be closed for cleaning around 11:30 a.m.

Kinloch Lodge, EcoScapes and Glenorchy Lake House facilities are for in-house guests only.  Visiting friends of guests are welcome to be entertained in our restaurant.

The hot tub may be closed for short periods for water treatment. It will periodically be closed for a 24 hour period to drain, refill & reheat and so use of the hot tub cannot be guaranteed.

 

Environmental Impact

Kinloch Lodge follows sustainable tourism practices and actively promotes recycling, energy efficiency, minimisation of waste and consideration of the social impact of our business. We ask our guests to use our recycling facilities and make use of drying lines. We will organise transport arrangements to reduce vehicle movements when possible. Many of our booking conditions exist to minimise our offsite impact as much as possible.

 

Consideration of Others

Kinloch Lodge strives to ensure that all of our guests have a great experience whilst staying at Kinloch. To help achieve this, the following requirements are made of all guests:

There is a general quieten down time on site of 10.30 pm. At this time we ask guests to turn down the stereo in the communal lounge & also the TV room. Guests need to have consideration for other guests, especially young children who are trying to sleep in their rooms and not ‘congregate’ outside of rooms.

Excessive noise or anti social behaviour will not be tolerated at any time. Where your behaviour is such that other guests have to be recompensed, or leave early, the cost will be passed on to yourself.

The BBQs, tables, chairs, benches, sunshades etc that we provide on site should be left in position. Guests are not permitted to bring their own furniture or BBQs onto site. There is a public area on the DOC reserve by the lake which is suitable for such purposes.

Vehicles should be parked in the designated areas.

Guests are not to monopolise shared facilities to the exclusion of others.

 

Damage & Cleaning

Accommodation providers recognize that general wear & tear, minor breakages & regular cleaning are part of the business they operate. The cost to remedy loss or damage or cleansing beyond this level will be passed on to the persons responsible.

Such costs will cover our own staff costs, the costs of specialist contractors, repair or replacement costs and any loss of revenue as a result of a room or facility not being available for guest use.

 

Personal Possessions

Your personal possessions are at all times your own responsibility. This is regardless of whether items are in a locked room, communal area or in your own vehicle.

Lost property will be kept at Kinloch Lodge for 3 months after which it will be disposed of. We will return property that you leave here to you on receipt of a self addressed prepaid postage pack.

 

Pets

We love animals, though have a lot of guests that are allergic.  We welcome well behaved furry friends on-site, though not into rooms.

 

Group Bookings

Additional booking, deposit & cancellation conditions apply for groups:

 

A group means 12 or more persons.

Groups need to confirm meal requirements in advance with choices made from the group menus published on our website.

A booking for a group may not be confirmed until we have received a s 50% non-refundable deposit.  Payment of deposit implies acceptance of group and normal booking conditions. The balance of the booking is payable one month prior to arrival.

Cancellations made within 1 week of arrival will result in your group being charged for the full stay.

Group "no show" will also be charged in full back to the group.

Changes of up to a 10% decrease in numbers of the original size can be made without penatly, provided we are notified a minimum of 1 week prior to arrival. Any request to increase the group size will be accommodated subject to availability and the group will be charged accordingly.

The balance of account for a group is to be settled by a single payment on departure unless other arrangements have been made in advance of arrival.

Wedding groups at Kinloch are subject to the arrangements and fees set out in the “Planning for a wedding” document published on our website

 

Catered functions at Kinloch Lodge

We are equipped with tableware for up to 40 persons. When catering for larger numbers there will be an additional charge for hire of plates, cutlery, glasses etc.

Catering numbers need to be confirmed 72 hours out and form the basis for charging.

Group organisers may arrange, in advance, BYO wines at a corkage of $15 per bottle. The storage, service & control of supply of BYO wines remains the responsibility of Kinloch Lodge. This BYO policy applies only to wines i.e. not beers or spirits.

 

Deposits and cancellation policy for catered functions for non residential groups

A deposit to the value of 50% of the total catering costs at the time the catering element of the function being confirmed.

If more than 2 weeks notice of cancellation is given, the deposit will be returned.

If between 2 weeks and 1 weeks notice of cancellation is given, 50% of the deposit is returned.

If 1 week or less notice of cancellation is given the deposit is lost.

 

Online Payments and Security

Online transactions are provided through Payment Express. You acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Kinloch Lodge website and while using online transactions (including credit card information) may be read or intercepted by others, even where a website is stated as being secure.

Kinloch Lodge shall have no liability for the interception or 'hacking' of any data through the Kinloch Lodge website or any other website by unauthorised third parties.

People who book through third party online travel agent channels will be charged a 2.5% credit card surcharge. EFTPOS, bank deposit and cash won't incur a surcharge

Certificate of Excellence

-- 2011 to 2017 WINNER  --