Frequently Asked Questions

Can we leave luggage with you?

Yes, we have luggage storage that can only be accessed with a member of staff. Free of charge if staying at Kinloch, otherwise $1 per day.

Do you hire any gear for hiking?

No, we don’t, but we recommend Info & Track in Queenstown .

How long does it take to drive to Kinloch?

It’s 74kms from Queenstown and takes about 1-1.5hrs, depending on how many times you want to pull over and take photos!

What are the roads like?

The road from Queenstown to Glenorchy is one of the most beautiful drives in the world. The road is completely sealed to Glenorchy and on to the Dart River bridge. After the bridge the last 9kms are unsealed gravel but suitable for all vehicle types. You can leave your car in Glenorchy and take the boat to Kinloch if you find you’re unable/unwilling to drive on the gravel (subject to weather).

How do I get to Kinloch if I don’t have a car?

There are regular scheduled buses from Queenstown to Glenorchy that require a minimum of 2 to run. In the summer season there are buses from Queenstown to Kinloch.

If coming from the airport we can arrange a pickup for you or you can take the public bus or taxi into Queenstown to meet the scheduled buses.

From Glenorchy we can transport you by boat to Kinloch, or by vehicle if the weather prevents us from using the boat.

Please contact us for help arranging your transport.

How often does the boat transfer run?

The boat can be reserved as a charter for whatever time suits you. If we have many requests for the same day we will try to save you money and amalgamate trips where possible. Please note that it is weather dependent.

What can I do if I don’t have a car in Kinloch?

There are so many options!

  • Hire a bike and enjoy the local scenery – Glenorchy is 26kms away and you could return via boat
  • Glacier Burn hike starts 3kms from the lodge, an easy walk down the road and then a 2-4hr hike
  • Lake Rere and the Greenstone/Caples tracks start 12kms from the lodge
  • Use our track transport to explore the start of the Routeburn track
  • Kayak on the lake with one of our tours during the warmer months
  • Use our boat transfers to explore Glenorchy where there are a few shops and the gorgeous lagoon walk
  • Enjoy delicious food and drinks in our restaurant offering hearty meals as well as options for treats
  • Explore the lakefront and beach area – you can even have a bonfire with the driftwood
  • Hire a fishing rod and see if you can catch your dinner
  • Relax and enjoy the hot tub with a view
  • Watch movies in the TV room with free popcorn
  • Find a new read in the book exchange
  • Meet new people in the various common areas and play one of the board games available

If you’d like to do any of the local activities such as horse riding, zipling, scenic flights etc. we can arrange transport for you.

If I want to bring my pet what are my options?

We love furry friends but out of respect for those allergic to them we do not permit them inside the property. They are welcome on the grounds and out the front of the restaurant. At night you can put them in your car or in a dog house if you have one you can bring.

What is the deal with Wifi?

It’s free!

Do I really have to book for dinner?

Our location is remote and therefore we need to plan carefully for dinner. Each evening meal is specially crafted and prepared that day with fresh ingredients. Please book your dinner at time of reservation, or email or call us by 4pm on the day. We have a limited bar snacks menu outside of dinner service while our bar is operating.

Please note that during winter the restaurant may be closed by 6pm if we have no reservations.

How environmentally friendly are you?

We try very hard to reduce our impact on the beautiful environment around us. We are constantly striving to improve our practices and the below is currently in place:

  • Electric vehicle for track transfers
  • Tesla charging point at Kinloch and Glenorchy for other electric vehicles
  • Water is pumped from the lake and filtered for use all over the site
  • Food waste goes to the chickens, who then provide our eggs
  • Our organic vegetable garden supplies our restaurant
  • All food is sourced as locally and sustainably as possible
  • Cleaning products are environmentally friendly and chemical-free
  • Laundry is line-dried unless the weather prevents us from doing so

What is provided in the rooms at Kinloch?

We provide all linens, towels, hot water bottles, blankets, a heater, ample plug sockets, bedside tables and lamps, a chair or sofa, as well as a compendium of local information. The bathrooms have hairdryers and toiletries.

Can I camp at Kinloch?

There’s a DOC campground in front of the lodge. No reservations are needed, it’s first come first served. There’s a long drop toilet and Lake Wakatipu is your water source.

If I camp, can I use the facilities?

Everyone is welcome in our restaurant to enjoy our offerings. We do have separate showers campers can use for a fee, these are situated near the restaurant and are available between 8 and 10am each morning. The rest of the site is for the exclusive use of our in-house guests.

Can my friends whom are camping use the facilities?

They are welcome to join you in the restaurant but the rest of the site is for paying guests only.

What happens if I can’t make my reservation due to problems with the road to Glenorchy?

If the Glenorchy road is closed we will, where possible, offer safe alternative ways of getting here. These may include boat transfers, 4WD transfers from a given point or alternative times for arrival in the case of problems with the Glenorchy road. Where we are unable to offer an alternative, cancellations can be made without cost.

Is there a supermarket nearby?

We have a small shop on site but recommend shopping in Queenstown before coming up so you have a wide choice of goods. Countdown now deliver groceries to Glenorchy on Wednesdays and Fridays and we can arrange delivery from there to Kinloch.

Are there sandflies?

Like all the beautiful places on the West coast of the South Island we share our environment with sandflies. Please remember to bring your insect repellent with you, however if you don’t have any, we do also sell our favourite brands.
Our best advice during your stay is to:

  1. Cover yourselves in insect repellent first thing in the morning on any exposed skin – including fingers and toes! Our favourite brands include the natural Goodbye Sandfly, totally natural, and the non-toxic Skin Technology Picaradin.
  2. Wear light colours and cover any skin not treated with long sleeves, trousers and socks.
  3. Dine on lots of garlic and vegemite.
  4. If you are lucky enough, surround yourself with a band of penguins – much more delicious for sandflies than humans and terribly cute, though not normally found in the Wakatipu region.